All guests are welcome at Detroit Opera House. We have several services to ensure guests with disabilities have an enjoyable experience.
Please call the box office at 313.237.7464 if you have any questions about the services listed or need to purchase accessible seating. We look forward to your visit!
KultureCity Certified
Detroit Opera is KultureCity Certified, the nation’s leading nonprofit on sensory accessibility and acceptance for those with invisible disabilities.
We look forward to welcoming and assisting guests in our sensory inclusive environment. Please read the FAQs below for more details.
Is there accessible seating?
In order to purchase accessible seating, you must call the ticket office at 313.237.7464. Accessible seating, including wheelchair seating, is available in all price ranges on the orchestra level. When inquiring about tickets, please ask about these locations if you require special accommodations.
Where do I park or enter?
Accessible parking is available in the Detroit Opera House Parking Center. Please enter the building via Madison Street which is closest to the elevators. Guests can also be dropped off or picked up from the Madison Street entrance which is accessible while a companion parks or retrieves the car.
Where are the elevators?
Elevators are in the Smith Lobby on the Madison Street side of the building.
Do you have assisted listening devices?
Assisted listening devices are available on a first-come, first-served basis. Please see an usher to request this service, or visit the Guest Services areas which are located in the Vincent Lobby (Madison Street entrance) and Broadway Lounge (Broadway Street entrance). Although this is a complimentary service, a piece of personal identification will be held while you are using the device.
Call the box office at 313.237.7464 if you have accessibility questions or concerns.
Where are the accessible restrooms?
There are single use unisex wheelchair accessible restrooms on the first floor of the Broadway Street side of the building and the Madison Street side of the building. There is also a wheelchair accessible Women’s restroom on the Broadway Street side of the building. All third-floor restrooms are wheelchair accessible (women’s restroom, press 3R in the elevator).
What if I need medical assistance?
If you need basic first aid assistance, please contact the nearest usher, medic, security officer, or other staff member. There is an automatic external defibrillator available in the Grand Lobby if needed. In the event of an emergency, please follow the directions of emergency personnel and staff.
Do you welcome service animals?
We welcome guests with disabilities who choose to bring their trained service animal to Detroit Opera House. Emotional support animals as well as companion, comfort, or service animals in-training are not allowed entry.
Do you have wheelchairs for us on site?
Wheelchairs are available at the Broadway Street and Madison Street entrances. The number of chairs is limited and they are distributed on a first-come first-served basis. A driver’s license or state identification card must be left with a member of our staff until the mobility device is returned. Reservations are unnecessary.
Do you have sensory bags and what do they contain?
The KultureCity® Sensory Bag is filled with items to help with calmness. There are noise-canceling headphones, fidget tools, tactile objects, and mood cards enclosed. Sensory bags are available at guest services in the Vincent Lobby and guest services in the Broadway Lounge adjacent to the Ford Lobby. They are free of charge; we will simply need a driver’s license or state ID until they are returned.
Do you have a quiet room?
During shows, the Broadway Lounge will be a “quiet room” for any guest that needs to use it. Pre and post-show, the area is multi-purpose. Please ask us for assistance if you need a quiet space pre or post-show.
Who do I ask for assistance?
All staff ushers have been trained and are ready to assist. They are wearing red vests, white shirts, and black pants.
Pre-Visit Story
This social narrative, or pre-visit story, is designed to help to prepare our guests with autism, sensory sensitivities, or other social, learning, or cognitive disabilities for a visit to the Detroit Opera House. Our goal is to create a welcoming and comfortable experience for everyone. See you soon!
You may advance or retract the slides using your arrow keys.