All guests are welcome at Detroit Opera House. We have several services to ensure guests with disabilities have an enjoyable experience. We make it a priority to welcome and accommodate all guests.
Please call the box office at 313.237.7464 if you have any questions about the services listed or need to purchase accessible seating. We look forward to your visit!
Detroit Opera is KultureCity Certified. We look forward to welcoming and assisting guests in our sensory inclusive environment. Please read the FAQs below for more details.
In order to purchase accessible seating, you must call the ticket office at 313.237.7464. Accessible seating is available in all price ranges on the orchestra level. When inquiring about tickets, please ask about these locations if you require special accommodations.
Accessible parking is available in the Opera House Parking Center. Please enter the building via Madison Street which is closest to the elevators. Guests can also be dropped off or picked up from the Madison Street entrance which is accessible while a companion parks or retrieves the car.
Elevators are in the Smith Lobby on the Madison Street side of the building.
Assisted listening devices are available on a first-come, first-served basis. Please see an usher to request this service, or visit the Guest Services areas which are located in the Vincent Lobby (Madison Street entrance) and Broadway Lounge (Broadway Street entrance). Although this is a complimentary service, a piece of personal identification will be held while you are using the device.
Call the box office at 313.237.7464 if you have accessibility questions or concerns.
There are single use unisex wheelchair accessible restrooms on the first floor of the Broadway Street side of the building and the Madison Street side of the building. There is also a wheelchair accessible Women’s restroom on the Broadway Street side of the building. All third-floor restrooms are wheelchair accessible (women’s restroom, press 3R in the elevator).
If you need basic first aid assistance, please contact the nearest usher, medic, security officer, or other staff member. There is an automatic external defibrillator available in the Grand Lobby if needed. In the event of an emergency, please follow the directions of emergency personnel and staff.
We welcome guests with disabilities who choose to bring their trained service animal to Detroit Opera House. Emotional support animals as well as companion, comfort, or service animals in-training are not allowed entry.
Wheelchairs are available at the Broadway Street and Madison Street entrances. The number of chairs is limited and they are distributed on a first-come first-serve basis. A driver’s license or state identification card must be left with a member of our staff until the mobility device is returned. Reservations are unnecessary.
The KultureCity® Sensory Bag is filled with items to help with calmness. There are noise-canceling headphones, fidget tools, tactile objects, and mood cards enclosed.
Sensory bags are available at guest services in the Vicent Lobby and guest services in the Broadway Lounge adjacent to the Ford Lobby. They are free of charge; we will simply need a driver’s license or state ID until they are returned.
It is located lower on the accessibility page https://detroitopera.org/plan-your-visit/accessibility/#previsitstory
During shows, the Broadway Lounge will be a “quiet room” for any guest that needs to use it. Pre and post-show, the area is multi-purpose. Please ask us for assistance if you need a quiet space pre or post-show.
All staff ushers have been trained and are ready to assist. They are wearing red vests, white shirts, and black pants.
This social narrative or pre-visit story is designed to help to prepare our guests with autism, sensory sensitivities, or other social, learning or cognitive disabilities for a visit to the Detroit Opera House. Our goal is to create a welcoming and comfortable experience for everyone. See you soon!
You may advance or retract the slides using your arrow keys.