Frequently Asked Questions
Click here to see our full COVID-19 Safety Plan.
Tickets can be purchased for opera and dance performances by Detroit Opera in person during business hours, by phone at 313.237.7464, or online at DetroitOpera.org. Please note box office hours vary. Please visit our Box Office page to get the most updated times.
To purchase tickets for Broadway in Detroit performances please visit: www.BroadwayinDetroit.com.
Doors open 90 minutes before show time. Should you have additional questions please contact the Ticket Office at (313) 237-7464.
Upon arrival, note the lighted exit signs throughout the theater. In event of fire or other emergency, please remain calm and walk—do not run—to the nearest exit. Our ushers and security officers are trained to lead you out of the building safely. A trained Emergency Medical Technician is on site during most events. See an usher or staff member to contact the EMT.
For the safety of our patrons, performers, staff and volunteers, Detroit Opera has implemented additional security measures. All persons and bags entering will be subject to inspection. Thank you for your cooperation.
In the interest of safety, the following items may not be brought into the Detroit Opera House:
- Outside beverage or food of any kind
- Bottles, cans, glass, metal or liquid containers of any kind excluding those needed for babies
- Weapons of any kind (including guns, pocket knives, pepper spray, and mace)
- Toy or fake weapons
- Alcohol or illegal substances
- Animals (except service animals)
- Video and/or sound recording devices including laptops, tablets, iPads and/or Go Pros
- Umbrellas with pointed tips
- Backpacks
- Poles, sticks, or selfie sticks
- Laser pointers
- Hard-sided bags of any kind
- Any other item deemed unsafe by venue personnel
- Additional items may be added on an event by event basis
Click the button below for a 360˚ walkthrough of the Auditorium and Grand Lobby.
Accessible seating is available in all price ranges on the orchestra level. When inquiring about tickets, please ask about these locations if you require special accommodations.
Elevators are in the Smith Lobby on the Madison Avenue side of the building.
Assisted listening devices are available on a first-come, first-served basis. Please see an usher to request this service, or visit the Guest Services desk located in the Vincent Lobby (Madison Street entrance). Although this is a complimentary service, we will request to hold a piece of personal identification while you are using the device.
Call the ticket office at 313.237.7464 if you have accessibility questions or concerns.
Children are welcome for Opera and Dance. However, all guests are required to hold a ticket, regardless of age. Babies in arms are not permitted. And, while we do not enforce a universal age limit for performances, we do ask parents to use their best judgement with regard to the appropriateness of individual performances for their own children. We ask all of our guests to be considerate of their fellow patrons so everyone is able to enjoy the performance without unnecessary distraction.
Events such Broadway musicals may establish their own age restrictions. Please refer to their website for complete details.
Coat Check is located at the Guest Services desk in the Vincent Lobby (Madison Street side). Please note that the Detroit Opera House does not accept responsibility for any personal articles.
There are a variety of food and beverage items available at multiple bar locations throughout the lobbies on the main floor and third floor.
At any given performance you may see evening gowns and blue jeans. Most people dress somewhere in between, i.e., business attire or Sunday best. Formal attire is always welcome but most of our patrons reserve it for premieres and gala.
Most importantly, you should dress comfortably—”life is short, opera is long,” the saying goes—and remember that if you want to dress up, the opera provides a perfect excuse!
Ticket exchanges are available to Opera and Dance subscribers only. Otherwise, no exchanges are available for tickets to Detroit Opera House events. Should you have any questions regarding ticketing please contact the Ticket Office at 313-237-7464. The first exchange is processed free of charge. Any exchange thereafter is subject to a handling fee.
ALL SALES ARE FINAL. This ticket is only valid for the ticketed seat and particular performance indicated. Programs and artists are subject to change. No Refunds or Exchanges.
TERMS & CONDITIONS: The holder of this ticket voluntarily assumes all risk and danger incidental to any event for which this ticket is issued and waives all claims against the event sponsor, the owner of the facility, the ticket producer, or issuer. Holder is hereby put on notice to be aware of all hazards inherent in attending any event, including but not limited to trip, slip, and fall hazards, and to health risks presented by exposure to or contraction of COVID-19 or other diseases. Admission is subject to compliance with all laws, facility rules, and health and safety policies. The ticket holder consents to reasonable examinations and searches to ensure compliance. Failure to comply with the law or facility rules may result in refusal of admission or expulsion.
Photos, video, audio, or other form of capture or reproduction of the performance is strictly prohibited. The Holder grants Detroit Opera and its designated agents permission to utilize the ticket holder’s voice, image and likeness, in whole or in part, in any Detroit Opera advertisement or promotion without further authorization or compensation.
Patrons arriving after the performance begins may need to be seated in an alternate location to avoid disrupting the performance. Please plan to arrive early.
Reprints for tickets lost or stolen may require written proof of the show date and seat location detail. A police report may also be necessary. Tickets that can be verified as lost, stolen or not received may be reprinted and held for pickup on the show day. For more information, please contact the Detroit Opera House Ticket Office at 313-237-7464.
Lost & Found is at the Safety and Security Department Located at the Madison Stage & Administrative Office Entrance. Please see an usher if you have misplaced an article, or call (313) 961-3500. Items will be held in Lost & Found for 30 days.
Women’s restrooms are located off the Ford Lobby (Broadway Street entrance) and down the stairs, and on third floor (Madison Street entrance). Men’s restrooms are located under the Grand Staircase and on the third floor (Broadway Street side). There are two sets of elevators or stairs available to access all third-floor restrooms. All third-floor restrooms are wheelchair accessible (women’s restroom, press 3R in the elevator). There are single use unisex wheelchair accessible restrooms on the first floor of the Broadway Street side of the building and the Madison Street side of the building. There is also a wheelchair accessible Women’s restroom on the Broadway Street side of the building.
Yes, guided tours of the Detroit Opera House are available by appointment only. For more information or to schedule a tour, please click here.
Performance Days: Please feel free to take pictures before or after the performance and during intermission, a trip to the opera or ballet is a fun occasion! However, photography or recording (audio or visual) during any performance is strictly prohibited.
Non-Performance Days: Unfortunately, we cannot open the Detroit Opera House to the public during non-performance days. However, if you are a part of a group that would be interested in signing up for a tour, you will then be more than welcome to take pictures of our beautiful theater. Please click here for more information.
Wedding, Engagement, etc. Photos: The Detroit Opera House allows exclusive photography access to couples who have booked their wedding reception with us. Click here for more information.
For Accessibility Frequently Asked Questions, please click here.
